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What Patients Really Ask: Communication, Education & Case Acceptance in Dentistry

What Patients Really Ask: Communication, Education & Case Acceptance in Dentistry

$57.00 USD
$600.00 USD $57.00 USD
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Professors

Ricardo Mitrani

Target audience

General dentists; Clinic owners & managers

Nb of lessons

60

Nb of modules

5

Course duration

7 h 33 min

Delivery method

Google Drive Link, Offline

Course Overview

Boost patient trust, engagement, and case acceptance with this comprehensive course designed for modern dental teams. Learn how to communicate with clarity, educate with confidence, and answer real patient questions—all while using proven strategies to enhance treatment planning and retention. Perfect for practices that want to elevate care through better conversations and smarter education tools.

What You Will Learn

  • Module 1. Foundations of Effective Patient Communication
  • Module 2. Medical Histories and Whole-Patient Understanding
  • Module 3. The Treatment Planning Process
  • Module 4. Using Photos on the Mac to Treatment Plan
  • Module 5. Answering the Questions Patients Really Ask

Full Course Program

Module 1. Foundations of Effective Patient Communication

This module covers essential strategies for building trust, educating patients, handling objections, and guiding them through decisions—from the first phone call to follow-up care.

Lessons:1. Power Questions for the New Patient Phone Call2. Fundamentals of Patient Communication3. Communication Breakdown When Interacting with Patients4. Creating Emotionally Engaged Patients5. How Do Patients Make Decisions6. How to Handle Negative Feedback from a Patient7. Patient Education Overview for Mobile8. Patient Education Overview for Desktop9. Improve Patient Communication in the Hygiene Room10. Getting Started with Patient Education TV Apps11. Different Models for Case Presentation12. Communication and Patient Retention13. Co-Diagnosis and the Role of Patient Education Videos14. The Role of Follow-Up15. Developing a Strategy for Follow-Up16. Using Personas to Optimize a Patient's Journey17. How to Jump-Start Patient Education Videos

Duration: 3 h 04 min · Presented by: Courtney Lavigne, Adam McWethy, Ricardo Mitrani, Darin Dichter

Module 2. Medical Histories and Whole-Patient Understanding

Focuses on the importance of comprehensive medical and dental histories to provide personalized care and build patient trust.

Lessons:1. Finding Your Why2. Updating the Medical History of the Patient3. Additional Important Health Questions

Duration: 53 min · Presented by: Kim Miller

Module 3. The Treatment Planning Process

Explores a structured, patient-centered approach to treatment planning, including diagnosis, esthetics, phasing, and decision-making tools.

Lessons:1. Incorporating Airway in the FGTP Process2. Identifying Problems and Possible Etiologies3. Esthetics, Function, Structure and Biology4. Creating the Desired Outcome5. Options for Phasing and Completion of Treatment6. Using Decision Trees

Duration: 51 min · Presented by: Jeff Rouse, Frank Spear

Module 4. Using Photos on the Mac to Treatment Plan

Demonstrates how to use photos and Keynote on a Mac for visual treatment planning, improving patient understanding and engagement.

Lessons:1. Image Management on the Mac2. Loading Images into Keynote3. Loading Images into the EFSB Master4. Correcting Images in Keynote5. Selecting, Copying, and Pasting Items in Keynote6. Treatment Planning Anterior Esthetics Using Templates7. Treatment Planning Occlusal Planes Using Templates8. Using the EFSB Guide Form with Photos9. Tips for Patient Presentations

Duration: 1 h 34 min · Presented by: Gary DeWood

Module 5. Answering the Questions Patients Really Ask

Provides clear, empathetic answers to common patient questions - boosting confidence, improving communication, and enhancing case acceptance.

Lessons:1. The Things I've Learned the Hard Way2. How Can My Tooth be Replaced3. Is an Electric Toothbrush Better than a Manual One4. My 17-Year-Old Daughter Wants to Get Her Tongue Pierced. What Should I Tell Her5. Other Than Cosmetic, Are There Other Benefits to Orthodontics6. Should I Replace My Silver Fillings With White Ones7. What is Periodontal Disease8. Why Should I See a Dentist If I'm Not in Pain9. Can My Teeth Give Me Headaches10. What's Fluoride and Why is it Important for Dental Health11. What is an Underbite and What Problems Can It Cause12. What's the Difference Between a Crown and an Onlay13. Why are my Teeth Becoming More Crowded14. Why Should I Floss Isn't Brushing Enough15. Can Mouthwash Really Prevent Plaque16. How Can I Prevent Cavities17. How Do I Clean My Tongue18. What's a Root Canal19. What's That White Stuff Along my Gumline20. Is Denture Adhesive Safe21. What's an Amalgam Filling and is it Safe22. What's the Difference Between a Regular Nightguard and What You are Recommending23. Why are my Jaw Muscles Sore24. How Can I Treat Bleeding Gums25. Why Do Teeth Darken

Duration: 1 h 02 min · Presented by: Lou Berman, Steve Ratcliff, Gary DeWood, Darin Dichter

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