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The New Patient Experience: From First Call to Lifelong Value

The New Patient Experience: From First Call to Lifelong Value

$57.00 USD
$700.00 USD $57.00 USD
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Professors

Imtiaz Manji

Target audience

General dentists; Clinic owners & managers

Nb of lessons

25

Nb of modules

4

Course duration

11 h 14 min

Delivery method

Google Drive Link, Offline

Course Overview

Master every step of the new patient journey with this comprehensive, team-focused course. Learn how to attract the right patients, establish trust from the first contact, and provide exceptional value that ensures long-term loyalty. Whether you're looking to refine your communication strategies, enhance patient care, or optimize your practice’s growth, this course offers practical insights and tools for lasting success. Designed for practices aiming to elevate their patient experience, communication, and long-term patient relationships, this program ensures you can consistently meet the needs of new patients while fostering a welcoming and professional atmosphere.

What You Will Learn

  • Module 1: The New Patient Experience Implementation and Optimization
  • Module 2: Team Fundamentals for the New Patient Experience
  • Module 3: New Patient Types, Scheduling, and Value Roles
  • Module 4: The New Patient Experience

Full Course Program

Module 1: The New Patient Experience Implementation and Optimization

This module provides foundational strategies for implementing and optimizing the new patient experience from the first call to the long-term relationship. You'll learn how to track and enhance patient value through each touchpoint, ensuring that new patients feel welcome, heard, and valued.

  • Lesson 1: Lifelong Value Tracker
  • Lesson 2: Optimizing the Comprehensive Experience
  • Lesson 3: Maximizing Value for your Practice during the New Patient Interview

Duration: 1 h 15 min · Presented by: Imtiaz Manji and Frank Spear

Module 2: Team Fundamentals for the New Patient Experience

Effective teamwork is essential in delivering a seamless new patient experience. This module focuses on creating a unified approach to patient care by developing a solid foundation of shared values, patient understanding, and strong communication within your team.

  • Lesson 1: Context & Framework 1: Genuine Patient Relationships
  • Lesson 2: Context & Framework 2: Patient Profiles, Motivations & Behaviors
  • Lesson 3: Context & Framework 3: Practice Mindsets About Value for Care
  • Lesson 4: Context & Framework 4: Quality, Experience, Trust, and Value
  • Lesson 5: Context & Framework 5: Envisioning the Ideal Experience

Duration: 2 h 27 min · Presented by: Imtiaz Manji

Module 3: New Patient Types, Scheduling, and Value Roles

Different patients have different needs. This module covers how to identify various patient types and how to appropriately respond to them. Additionally, it offers insight into scheduling and the roles each member of your team plays in delivering a valuable patient experience.

  • Lesson 1: New Patient Types 1: Why Patients Look For A New Practice
  • Lesson 2: New Patient Types 2: How Patients Find A New Practice
  • Lesson 3: Scheduling & Overview of the New Patient Experience

Duration: 1 h 18 min · Presented by: Imtiaz Manji

Module 4: The New Patient Experience

In this module, you'll explore the full scope of the new patient experience, from the initial contact to the completion of their first visit. This module provides a step-by-step approach to ensure that each patient interaction builds trust, clarity, and a strong foundation for ongoing care.

  • Lesson 1: NPE Initial Contact 1: Listening and Asking
  • Lesson 2: NPE Initial Contact 2: Telling and Bridging
  • Lesson 3: NPE Initial Contact 3: Relationship and Invitation
  • Lesson 4: NPE Preparation Part 1: After the Phone Call
  • Lesson 5: NPE Preparation Part 2: Before the First Visit
  • Lesson 6: NPE Arrival 1: Front Desk & Greeting
  • Lesson 7: NPE Arrival 2: The Practice Tour
  • Lesson 8: NPE Interview
  • Lesson 9: NPE Value for Care Part 1: Communicating the Levels of Care
  • Lesson 10: NPE Value for Care 2: Lifelong Needs & Insurance
  • Lesson 11: NPE Value for Care 3: Introducing the Doctor
  • Lesson 12: NPE Exam and Records
  • Lesson 13: NPE Consultation
  • Lesson 14: NPE Completion

Duration: 5 h 42 min · Presented by: Imtiaz Manji

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