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The New Patient Experience: Exam, Communication & Case Acceptance That Converts
The New Patient Experience: Exam, Communication & Case Acceptance That Converts
Regular price
$57.00 USD
Regular price
$650.00 USD
Sale price
$57.00 USD
Unit price
per
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Professors
Professors
Ricardo Mitrani
Target audience
Target audience
Nb of lessons
Nb of lessons
44
Nb of modules
Nb of modules
7
Course duration
Course duration
8 h 10 min
Delivery method
Delivery method
Google Drive Link, Offline
Course Overview
Unlock the full potential of your dental practice by mastering the art of patient experience. This comprehensive course covers every step of the patient journey, from the first phone call to long-term care.
Whether you're focused on comprehensive care, esthetics, or single-tooth solutions, this course will help you:
- Build value for comprehensive exams
- Improve diagnosis with structured clinical flows
- Use strategic communication to increase case acceptance
- Implement photography that drives patient understanding
- Empower your team to deliver a consistent, exceptional experience
Perfect for dental practices that are looking to elevate their patient care, communication, and overall growth, this course will guide you through the process of providing an exceptional experience for every patient.
Full Course Program
Module 1: New Patient Exam
Learn how to properly examine and evaluate new patients, ensuring they receive the best possible care from the very first interaction. This module covers clinical protocols, examination procedures, and effective patient communication techniques to build trust and gather essential information.
- Lesson 1: The Examination Checklist
- Lesson 2: Operatory Set-Up for New Patients - New Patient Exam - Part 1 Operatory Set-up, Pre-clinical Exam and Assistant Interaction
- Lesson 3: Assistant Interaction with the New Patient (Pre-clinical Exam) - New Patient Exam - Part 1 Operatory Set-up, Pre-clinical Exam and Assistant Interaction
- Lesson 4: Assistant Interaction with New Patients-During the Exam - New Patient Exam - Part 1 Operatory Set-up, Pre-clinical Exam and Assistant Interaction
- Lesson 5: Pre-Clinical Exam and Radiographs - New Patient Exam - Part 2 Outside-in Flow, Extra-oral
- Lesson 6: Muscle Exam - New Patient Exam - Part 2 Outside-in Flow, Extra-oral
- Lesson 7: Joint Exam - New Patient Exam - Part 2 Outside-in Flow, Extra-oral
- Lesson 8: Intra-oral (Soft-Tissue Exam) - New Patient Exam - Part 3 Outside-in Flow, Intra-oral
- Lesson 9: Intra-oral (Dental Exam and Periodontal Exam) - New Patient Exam - Part 3 Outside-in Flow, Intra-oral
- Lesson 10: Occlusal Exam - New Patient Exam - Part 3 Outside-in Flow, Intra-oral
- Lesson 11: Bite Records - New Patient Exam - Part 3 Outside-in Flow, Intra-oral
- Lesson 12: Photos - New Patient Exam - Part 3 Outside-in Flow, Intra-oral
- Lesson 13: Face-bow and Alginates - New Patient Exam - Part 3 Outside-in Flow, Intra-oral
Module 2: Implementing the Comprehensive Exam and Dental Photography
This module helps you integrate the comprehensive exam into your practice and segment patients according to their needs. Learn how to create value for both new and existing patients, address common questions, and implement best practices in dental photography for optimal case presentation.
- Lesson 1: Introduction and Implementing the New Patient Exam
- Lesson 2: Introduction and Implementing the New Patient Exam, Part 2
- Lesson 3: Filtering Patients into the Right Exam
- Lesson 4: Building Value for the Comprehensive Exam for Existing Patients
- Lesson 5: Common Questions about Implementing Comprehensive Dentistry
Module 3: Case Acceptance in the Modern Dental Practice
Learn how to increase case acceptance and patient commitment through effective communication strategies. This module will introduce different models for decision-making and help you understand the psychological principles behind patient behavior.
- Lesson 1: Practice Growth and Maximizing Profitability
- Lesson 2: Case Presentation and Acceptance
- Lesson 3: Individualizing the Patient Experience
- Lesson 4: The Elaboration Likelihood Model
- Lesson 5: The Persuasion Knowledge Model
- Lesson 6: The Decision Model
- Lesson 7: Decision Model Categories and Descriptions
Module 4: A Research Driven Approach to Case Presentation
This module teaches evidence-based techniques for case presentation and patient education. Learn how co-diagnosis can change the way you present treatment options and how to utilize visual aids for better understanding.
- Lesson 1: Research on Case Acceptance and Patient Education
- Lesson 2: Co-Diagnosis: An Alternative Way to Present Treatment to Patients
- Lesson 3: Co-Diagnostic Case Presentation Using Spear Patient Education Videos
Module 5: Communication and Case Acceptance in the Restorative Practice
This module focuses on patient communication for restorative and esthetic cases. Learn the importance of listening, responding, and customizing communication to meet the individual needs of patients in comprehensive care settings.
- Lesson 1: A New Way of Thinking About Patient Communication
- Lesson 2: The Buyer's Journey
- Lesson 3: Patient Communication in Single-tooth Cases
- Lesson 4: Questions and Answers with Dr. Mitrani
- Lesson 5: Patient Communication in the Comprehensive Case
- Lesson 6: Communication for Comprehensive Cases from the Patient's Perspective
- Lesson 7: Communication Tools for the Esthetic Case
Module 6: Six Images That Will Improve Case Acceptance
Learn how to use clinical photography to communicate treatment options and build trust with your patients. This module covers the types of images that are most effective in creating a visual understanding of the treatment process.
- Lesson 1: The Power of Photography
- Lesson 2: Retractors and Their Use
- Lesson 3: Types of Images
- Lesson 4: Buccal to Buccal
- Lesson 5: Mandibular Occlusal Imaging
- Lesson 6: Maxillary Occlusal Imaging
Module 7: Advanced Strategies to Drive Case Acceptance
This module delves into advanced communication strategies and timely methods to present treatment options. Learn to effectively use patient education tools and increase case acceptance even in urgent or challenging situations.
- Lesson 1: The 3 Accepts Driving Case Acceptance in Urgent Times
- Lesson 2: Using Spear Patient Education Videos to Increase Case Acceptance
- Lesson 3: Presenting Treatment Options Versus a Treatment Plan to Improve Case Acceptance
