Management and communication in dental practice

Communication in Dentistry Course

In almost two decades of practice in full-mouth dentistry, good communication has accounted for more of Dr. Patel's success (by his words) than any MSc, MBA or other expensive qualification ever could.

In this online masterclass, Dr. Patel present all of the rapport-building tips, tricks and techniques he's learned along the way, giving you practical, real-world strategies for improving assessments, discussing treatment and boosting acceptance—all without the hard sell.

Duration: 5 h · Presented by: Devang Patel

The Art of Treatment Planning and Case Presentation

Join the experts focused on helping you learn how to better treatment plan and present the plan to your patients to increase case acceptance.

You will learn:

• How to work with a decision tree: A road map that walks a clinician through all the treatment options for a specific problem and provides them with the risks and benefits of each treatment option. Also, a step-by-step process of what to evaluate clinically to determine which option may be best for your patient.
• More than 20 decision trees: Covering everything from excessive or inadequate tooth display to a single missing central incisor and what needs to be evaluated to select the best method of replacement.
• How each decision tree is designed around a key set of clinical parameters, and by learning those parameters, each time you have a case with those problems the same decision tree can help you work through the treatment-planning process.
• Which decision tree is appropriate for the case you are treatment planning, along with the parameters involved in that tree. Each decision tree includes photos of patients with the condition. – By comparing photos of your patient with those in the decision tree, you can quickly identify if this is the appropriate tree to work with.
• How to show and discuss the different treatment options with your patients so they are engaged in the process, not scared away, yet understand the risks and benefits of treatment. For each technique addressed by the decision trees there are before and after example photos.
• The importance of predicting the outcome of treatment prior to commencing treatment, and what are realistic outcomes for many different treatment options we have today, specifically concerning the restoration of worn dentitions and tooth replacement in the esthetic zone.
• How new techniques and materials may change the predictability of many of our treatment options in the future.
• How to set fees for complex interdisciplinary type cases.

Duration: 11 h 53 min · Presented by: Frank Spear, Gregg Kinzer, Ricardo Mitrani

Development of an effective Clinic Management System

Build an effective clinic management system and increase the profit of your business in a short period of time!

As a result of completing the course, you will:

• Improve your leadership competencies: correctly assign roles and responsibilities in the team of your dream
• Motivate the team to grow and develop your business
• Learn the tools to attract new patients and retain frequent customers
• Learn how to increase the profit of the clinic / office here and now!

Learn the tools for creating a systematically running dental business.

Duration: 3 h 18 min · Presented by: Tyler Williams

The Comprehensive Practice Playbook: Systems for Communication and Care

The Comprehensive Practice Playbook: Systems for Communication and Care is a complete guide for dental professionals seeking to improve case presentation, patient trust, and team communication. This course blends expert insights with practical tools to help dentists navigate treatment planning conversations, manage patient expectations, and grow their practices with clarity and confidence. From foundational patient communication to advanced interdisciplinary collaboration, this program is designed to create consistency, elevate value, and build long-term success across every patient interaction.

Duration: 32 h 15 min · Presented by: Frank Spear, Ricardo Mitrani, Jeff Rouse, Kevin Kwiecien, Martin Mendelson, Gary DeWood, Adam McWethy, Imtiaz Manji, Courtney Lavigne, Kim Miller, Steve Ratcliff, Matthew Chesler, Mike Monokian, Dave Monokian, Rebecca Bockow, Mark Fleming, Lee Brady, Sully Sullivan

Mastering the Patient Experience: Communication, Difficult Conversations, Connection & Resilience in Dentistry

This course empowers dental teams to confidently handle tough conversations with patients, from cost objections and scheduling issues to insurance concerns and negative reviews. You’ll learn effective strategies for building stronger patient relationships, increasing follow-through, and using stress as a tool for resilience and growth. A must-have for any modern dental team, this course covers real-world scenarios from the front office to the operatory and hygiene room, ensuring your team is equipped to handle challenges with compassion and professionalism.

Duration: 4 h 37 min · Presented by: Kevin Kwiecien, Gary Dewood, Adam Mcwethy, Amy Morgan

The Business of Dentistry: Mastering Billing, Marketing, Finance & Growth

Unlock the full potential of your dental practice with this all-in-one business mastery course. From medical billing and financial strategy to digital marketing, patient communication, and ergonomic longevity—gain the tools to grow revenue, streamline operations, and lead with confidence in today’s competitive landscape. Ideal for dentists, office managers, and teams ready to elevate practice efficiency, profitability, and patient trust.

Duration: 31 h 45 min · Presented by: Frank Spear, Adam Mcwethy, Imtiaz Manji, Kim Miller, Lou Berman, Lani McBeth, Chris Farugia, Marcus Piazzisi

The Business of Dentistry: Building a Successful Practice for Life

The Business of Dentistry: Building a Successful Practice for Life is an insightful and comprehensive course designed to help dental professionals create a thriving, sustainable practice. Whether you're a seasoned practitioner or just starting your dental journey, this course offers essential tools and strategies to build a successful practice for the long term. From understanding the fundamentals of practice growth and succession planning to maximizing associate compensation and patient relationships, this course provides a comprehensive framework for managing and growing your dental practice effectively.

You’ll learn how to plan for the future of your practice, navigate transitions, create successful partnerships, and optimize business operations. By focusing on both the business and clinical aspects of dentistry, this course helps you create a balance that promotes personal and professional success, while offering insights into patient care, practice management, and future planning.

Duration: 31 h 19 min · Presented by: Imtiaz Manji

Intentional Growth Through Strategic Planning, Patient Experience, and Team Alignment

Ready to grow your practice with purpose? This powerful course gives you the strategies to elevate patient care, inspire your team, and drive lasting, intentional growth. Transform how you plan, communicate, and lead—starting today.

Duration: 4 h 42 min · Presented by: Frank Spear, Jeff Rouse, Roger Price

Leading the Team: Human-Centered Leadership & Communication in the Dental Practice

Master the art of leadership and effective communication to run a thriving dental practice.

Whether you're a dentist, office manager, or stepping into a leadership role, this course will provide you with the essential tools to build a successful and harmonious team. From mastering the hiring process and navigating legal concerns to managing performance and recognizing team achievements, you’ll learn how to lead with clarity, communicate with intention, and foster a culture of growth and collaboration. Perfect for those who want to streamline operations, enhance team performance, and create a patient-centered practice.

Duration: 4 h 20 min · Presented by: Adam Mcwethy, Imtiaz Manji, Mary Anne Salcetti