{"product_id":"the-comprehensive-practice-playbook-systems-for-communication-and-care","title":"The Comprehensive Practice Playbook: Systems for Communication and Care","description":"\u003ch3\u003eCourse Overview\u003c\/h3\u003e\u003cp\u003eThe Comprehensive Practice Playbook: Systems for Communication and Care is a complete guide for dental professionals seeking to improve case presentation, patient trust, and team communication. This course blends expert insights with practical tools to help dentists navigate treatment planning conversations, manage patient expectations, and grow their practices with clarity and confidence. From foundational patient communication to advanced interdisciplinary collaboration, this program is designed to create consistency, elevate value, and build long-term success across every patient interaction.\u003c\/p\u003e\u003ch3\u003eWhat You Will Learn\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eModule 1: Foundations of Case Presentation\u003c\/li\u003e\n\u003cli\u003eModule 2: Presenting Treatment and Building Value\u003c\/li\u003e\n\u003cli\u003eModule 3: Enhancing the Patient Experience\u003c\/li\u003e\n\u003cli\u003eModule 4: The Comprehensive Exam and Co-Diagnosis\u003c\/li\u003e\n\u003cli\u003eModule 5: Managing Treatment Planning and Patient Choices\u003c\/li\u003e\n\u003cli\u003eModule 6: Overcoming Communication Challenges\u003c\/li\u003e\n\u003cli\u003eModule 7: Special Considerations in Patient Care\u003c\/li\u003e\n\u003cli\u003eModule 8: Practice Implementation and Growth\u003c\/li\u003e\n\u003cli\u003eModule 9: Advanced Communication and Team Alignment\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eFull Course Program\u003c\/h3\u003e\u003cdiv class=\"course-lesson\"\u003e\n\u003ch4\u003eModule 1: Foundations of Case Presentation\u003c\/h4\u003e\n\u003cp\u003eLearn the essential components of building rapport, introducing comprehensive evaluations, and setting clear expectations with new patients—from the first phone call to the clinical chair.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLesson 1: The Case Presentation Process Part 1\u003c\/li\u003e\n\u003cli\u003eLesson 2: The Case Presentation Process Part 2\u003c\/li\u003e\n\u003cli\u003eLesson 3: The Case Presentation Process Part 3\u003c\/li\u003e\n\u003cli\u003eLesson 4: The Pre-Clinical Interview\u003c\/li\u003e\n\u003cli\u003eLesson 5: Filtering Patients into Your Dental Practice\u003c\/li\u003e\n\u003cli\u003eLesson 6: Talking to Patients about Comprehensive Evaluation\u003c\/li\u003e\n\u003cli\u003eLesson 7: Using the Initial Phone Call to Align Patient Expectations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"lesson-meta\"\u003e\u003cstrong\u003eDuration:\u003c\/strong\u003e 4 h 45 min · \u003cstrong\u003ePresented by:\u003c\/strong\u003e Frank Spear, Lee Brady and Gary DeWood\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv class=\"course-lesson\"\u003e\n\u003ch4\u003eModule 2: Presenting Treatment and Building Value\u003c\/h4\u003e\n\u003cp\u003eMaster the art of case presentation with techniques that emphasize patient understanding and the true value of care. This module includes strategies for integrating technology to boost treatment acceptance.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLesson 1: Presenting Treatment Options\u003c\/li\u003e\n\u003cli\u003eLesson 2: Discussing Issues with Existing Patients\u003c\/li\u003e\n\u003cli\u003eLesson 3: Establishing Value for Your Treatment Plan\u003c\/li\u003e\n\u003cli\u003eLesson 4: Establishing Value for Specific Procedures\u003c\/li\u003e\n\u003cli\u003eLesson 5: Using CAD\/CAM Technology to Build Value\u003c\/li\u003e\n\u003cli\u003eLesson 6: Unlocking Your Practice's Potential Through the FGTP System\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"lesson-meta\"\u003e\u003cstrong\u003eDuration:\u003c\/strong\u003e 2 h 36 min · \u003cstrong\u003ePresented by:\u003c\/strong\u003e Frank Spear and Mark Fleming\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv class=\"course-lesson\"\u003e\n\u003ch4\u003eModule 3: Enhancing the Patient Experience\u003c\/h4\u003e\n\u003cp\u003eExplore how communication tools, empathy, and digital aids can be used to create exceptional patient experiences that improve satisfaction, reduce fear, and support long-term loyalty.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLesson 1: Creating Positive Patient Experiences\u003c\/li\u003e\n\u003cli\u003eLesson 2: Managing Fear When Presenting Findings\u003c\/li\u003e\n\u003cli\u003eLesson 3: Patient Education Demo: Practical Applications\u003c\/li\u003e\n\u003cli\u003eLesson 4: An Integral Tool\u003c\/li\u003e\n\u003cli\u003eLesson 5: Using Chairside Videos in Hygiene\u003c\/li\u003e\n\u003cli\u003eLesson 6: The Personal Touch\u003c\/li\u003e\n\u003cli\u003eLesson 7: Using Video to Reinforce Hygiene Instructions\u003c\/li\u003e\n\u003cli\u003eLesson 8: The Power of Your Words\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"lesson-meta\"\u003e\u003cstrong\u003eDuration:\u003c\/strong\u003e 1 h · \u003cstrong\u003ePresented by:\u003c\/strong\u003e Frank Spear, Steve Ratcliff and Ricardo Mitrani\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv class=\"course-lesson\"\u003e\n\u003ch4\u003eModule 4: The Comprehensive Exam and Co-Diagnosis\u003c\/h4\u003e\n\u003cp\u003eDive into the systems behind effective comprehensive exams, record gathering, and patient co-diagnosis that allow for better clinical decisions and increased treatment clarity.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLesson 1: Five Critical Exams\u003c\/li\u003e\n\u003cli\u003eLesson 2: Five Critical Exams Continued Part 1\u003c\/li\u003e\n\u003cli\u003eLesson 3: Five Critical Exams Continued Part 2\u003c\/li\u003e\n\u003cli\u003eLesson 4: Case Presentation and Co-Diagnosis Part 1\u003c\/li\u003e\n\u003cli\u003eLesson 5: What Records Are Necessary\u003c\/li\u003e\n\u003cli\u003eLesson 6: A Systematic Approach to Treatment Planning\u003c\/li\u003e\n\u003cli\u003eLesson 7: What Does a Comprehensive Approach Look Like\u003c\/li\u003e\n\u003cli\u003eLesson 8: Introducing the Comprehensive Exam to Existing Patients\u003c\/li\u003e\n\u003cli\u003eLesson 9: Recognizing Opportunities for Comprehensive Care\u003c\/li\u003e\n\u003cli\u003eLesson 10: Recognizing Opportunities Q\u0026amp;ALesson 11: Implementation of the Functional Exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"lesson-meta\"\u003e\u003cstrong\u003eDuration:\u003c\/strong\u003e 2 h 13 min · \u003cstrong\u003ePresented by:\u003c\/strong\u003e Frank Spear, Imtiaz Manji, Kim Miller, Kevin Kwiecien and Jeff Rouse\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv class=\"course-lesson\"\u003e\n\u003ch4\u003eModule 5: Managing Treatment Planning and Patient Choices\u003c\/h4\u003e\n\u003cp\u003eAddress common patient objections, financial barriers, and phasing challenges while supporting patients in making informed, value-aligned decisions.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLesson 1: Recommending Comprehensive Treatment\u003c\/li\u003e\n\u003cli\u003eLesson 2: Communicating the True Cost of Treatment\u003c\/li\u003e\n\u003cli\u003eLesson 3: Working with Patients Who Delay Treatment\u003c\/li\u003e\n\u003cli\u003eLesson 4: Phasing Complex Treatment Over Time\u003c\/li\u003e\n\u003cli\u003eLesson 5: Phasing Treatment\u003c\/li\u003e\n\u003cli\u003eLesson 6: Insurance and Phased Care\u003c\/li\u003e\n\u003cli\u003eLesson 7: Talking to Patients About Comprehensive Care\u003c\/li\u003e\n\u003cli\u003eLesson 8: Helping Patients Make Better Treatment Choices\u003c\/li\u003e\n\u003cli\u003eLesson 9: Better Treatment Choices Q\u0026amp;A\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"lesson-meta\"\u003e\u003cstrong\u003eDuration:\u003c\/strong\u003e 2 h 42 min · \u003cstrong\u003ePresented by:\u003c\/strong\u003e Frank Spear, Imtiaz Manji and Kevin Kwiecien\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv class=\"course-lesson\"\u003e\n\u003ch4\u003eModule 6: Overcoming Communication Challenges\u003c\/h4\u003e\n\u003cp\u003eTackle complex communication issues like second opinions, insurance objections, and belief-based resistance. Learn frameworks to guide patients through difficult conversations.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLesson 1: Helping Patients Value \u0026amp; Afford Great Dentistry\u003c\/li\u003e\n\u003cli\u003eLesson 2: Value \u0026amp; Affordability Q\u0026amp;ALesson 3: Communicating About Insurance\u003c\/li\u003e\n\u003cli\u003eLesson 4: Insurance Q\u0026amp;ALesson 5: Identifying Limiting Beliefs vs Reality\u003c\/li\u003e\n\u003cli\u003eLesson 6: Conflict Management in the Era of Crisis\u003c\/li\u003e\n\u003cli\u003eLesson 7: Managing Second Opinion Patients\u003c\/li\u003e\n\u003cli\u003eLesson 8: Patient Communication in Times of Crisis\u003c\/li\u003e\n\u003cli\u003eLesson 9: Contemporary Studies \u0026amp; Clinical Applications\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"lesson-meta\"\u003e\u003cstrong\u003eDuration:\u003c\/strong\u003e 4 h 54 min · \u003cstrong\u003ePresented by:\u003c\/strong\u003e Imtiaz Manji, Martin Mendelson and Matthew Chesler\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv class=\"course-lesson\"\u003e\n\u003ch4\u003eModule 7: Special Considerations in Patient Care\u003c\/h4\u003e\n\u003cp\u003eNavigate care with special patient populations and unique clinical challenges, including orthodontics, tooth loss, and minimally invasive solutions.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLesson 1: High Expectation Patients — Who Not to Treat\u003c\/li\u003e\n\u003cli\u003eLesson 2: Talking to Patients Losing All Their Teeth\u003c\/li\u003e\n\u003cli\u003eLesson 3: Explaining the Role of the Endodontist\u003c\/li\u003e\n\u003cli\u003eLesson 4: Skeletal Growth and Development\u003c\/li\u003e\n\u003cli\u003eLesson 5: Designing Orthodontic Biomechanics\u003c\/li\u003e\n\u003cli\u003eLesson 6: Case Studies in Palatal Expansion\u003c\/li\u003e\n\u003cli\u003eLesson 7: Why Orthodontics for Adults\u003c\/li\u003e\n\u003cli\u003eLesson 8: Adult Orthodontics Explained\u003c\/li\u003e\n\u003cli\u003eLesson 9: Minimally Invasive Concepts in Complex Plans\u003c\/li\u003e\n\u003cli\u003eLesson 10: More Minimally Invasive Applications\u003c\/li\u003e\n\u003cli\u003eLesson 11: Discolored Teeth — Ultraconservative Options\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"lesson-meta\"\u003e\u003cstrong\u003eDuration:\u003c\/strong\u003e 6 h 59 min · \u003cstrong\u003ePresented by:\u003c\/strong\u003e Matthew Chesler, Ricardo Mitrani, Kevin Kwiecien and Rebecca Bockow\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv class=\"course-lesson\"\u003e\n\u003ch4\u003eModule 8: Practice Implementation and Growth\u003c\/h4\u003e\n\u003cp\u003eGain real-world insights into implementing comprehensive care systems—whether starting a new practice, accepting insurance, or overcoming team hurdles.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLesson 1: Intro and Staff Challenges\u003c\/li\u003e\n\u003cli\u003eLesson 2: Implementing Care While Accepting Insurance\u003c\/li\u003e\n\u003cli\u003eLesson 3: Cost of Implementation\u003c\/li\u003e\n\u003cli\u003eLesson 4: Talking About Money\u003c\/li\u003e\n\u003cli\u003eLesson 5: Beliefs, Confidence, and Patient Response\u003c\/li\u003e\n\u003cli\u003eLesson 6: Being Worried About Delivering\u003c\/li\u003e\n\u003cli\u003eLesson 7: Start-Up Practice Lessons\u003c\/li\u003e\n\u003cli\u003eLesson 8: Every Patient Is a New Patient\u003c\/li\u003e\n\u003cli\u003eLesson 9: Improving Patient Invitations\u003c\/li\u003e\n\u003cli\u003eLesson 10: Invitations Q\u0026amp;ALesson 11: Preventing No-Shows in Hygiene\u003c\/li\u003e\n\u003cli\u003eLesson 12: No-Shows Q\u0026amp;ALesson 13: What It Means to Be Consumer-Friendly\u003c\/li\u003e\n\u003cli\u003eLesson 14: Adding Online Chat\u003c\/li\u003e\n\u003cli\u003eLesson 15: Two-Way Texting\u003c\/li\u003e\n\u003cli\u003eLesson 16: Online Scheduling for Growth\u003c\/li\u003e\n\u003cli\u003eLesson 17: Implementation of Airway in Practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"lesson-meta\"\u003e\u003cstrong\u003eDuration:\u003c\/strong\u003e 3 h 10 min · \u003cstrong\u003ePresented by:\u003c\/strong\u003e Kevin Kwiecien, Mike Monokian, Dave Monokian, Courtney Lavigne, Sully Sullivan and Imtiaz Manji\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv class=\"course-lesson\"\u003e\n\u003ch4\u003eModule 9: Advanced Communication and Team Alignment\u003c\/h4\u003e\n\u003cp\u003eBuild alignment within your team and across specialists. This module focuses on long-term treatment planning, leadership clarity, and unified messaging for collaborative success.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLesson 1: Keys to Effective Patient Communication\u003c\/li\u003e\n\u003cli\u003eLesson 2: Interdisciplinary Alignment\u003c\/li\u003e\n\u003cli\u003eLesson 3: Are We Treating the Same Patient?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003eLesson 4: Safety Protocols to Build Confidence\u003c\/li\u003e\n\u003cli\u003eLesson 5: Elements of Treatment Planning\u003c\/li\u003e\n\u003cli\u003eLesson 6: Prevention Is Not Enough\u003c\/li\u003e\n\u003cli\u003eLesson 7: Prevention Q\u0026amp;ALesson 8: New Vision for Long-Term Patients\u003c\/li\u003e\n\u003cli\u003eLesson 9: New Vision Q\u0026amp;A\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"lesson-meta\"\u003e\u003cstrong\u003eDuration:\u003c\/strong\u003e 3 h 52 min · \u003cstrong\u003ePresented by:\u003c\/strong\u003e Kevin Kwiecien, Imtiaz Manji, Frank Spear and Adam McWethy\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Dental Courses Mastery","offers":[{"title":"Default Title","offer_id":46383812902956,"sku":null,"price":57.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0747\/3364\/9964\/files\/db3e0ce18b024516a56c309fde001e3d.webp?v=1791931485","url":"https:\/\/www.doctorbooks.online\/products\/the-comprehensive-practice-playbook-systems-for-communication-and-care","provider":"Doctorbooks","version":"1.0","type":"link"}